One inbox — [email protected]. Pick a topic below and we'll prefill the subject line. We're a small distributed team; no separate departments to bounce through.
App not connecting? Server issues? Setup questions? This is the line. We try to respond within 24 hours on weekdays.
✉️ Email SupportFound a bug? Include: Android version, app version, what you did, what broke. Screenshots help. Crash IDs help more.
✉️ Email SupportData subject requests, GDPR / CCPA inquiries, deletion requests. Processed within 30 days as required by law.
✉️ Email SupportSubpoenas, takedown notices, DMCA, court orders. Note: as a no-log provider we usually have nothing to produce.
✉️ Email SupportFound a vulnerability? Responsible disclosure here. We acknowledge within 48 hours and aim to fix critical issues within 7 days.
✉️ Email SupportMedia requests, partnership ideas, "we want to give you money to put a billboard up". The fun corner.
✉️ Email SupportMost support questions are already answered. Check these first — you'll often save yourself a 24-hour wait:
We're a small team. Honest expectations:
| Topic | First reply | Resolution target |
|---|---|---|
| Support | ~24 hours (weekdays) | 72 hours |
| Bug Report | ~48 hours | Depends on severity |
| Privacy / Data Request | ~5 business days | 30 days (legal max) |
| Security Disclosure | ~48 hours | 7 days for critical |
| Legal | ~5 business days | — |
| Press / Partnerships | When we get to it | — |
ClownVPN is a small, distributed operation. There is no physical office to visit and no mailing address. Everything runs through [email protected].
It's faster than mail. It's also our only channel.
